Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online casino platform to enhance your gaming experience, ensure security, and comply with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By continuing to use our services, you acknowledge and consent to our use of cookies as described in this policy.
Last updated: January 28, 2026
1. What Are Cookies and How We Use Them
Cookies are small text files that are stored on your device when you visit our online casino platform. These files contain information that helps us recognize your device and preferences during subsequent visits. We use cookies and similar technologies such as web beacons, pixel tags, and local storage to provide essential gaming functionality, enhance security measures, analyze player behaviour, and deliver personalized gaming experiences.
Our use of cookies is designed to comply with Canadian federal and provincial privacy legislation, including requirements for meaningful consent and transparency in data collection practices. We ensure that cookies containing personal information are handled in accordance with Canadian privacy standards and cross-border data transfer regulations.
Cookies enable us to maintain secure gaming sessions, remember your preferences such as language settings and game selections, prevent fraudulent activities, and provide customer support services. Without certain essential cookies, core functionalities of our casino platform would not operate properly, potentially affecting your ability to access games, manage your account, or process transactions securely.
2. Types of Cookies We Deploy
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable core casino functionality, security features, and account management | Session or up to 1 year | Login authentication, payment processing, fraud prevention |
| Performance Cookies | Collect information about platform usage and game performance | Up to 2 years | Page load times, game performance metrics, error reporting |
| Functional Cookies | Remember your preferences and enhance user experience | Up to 1 year | Language settings, game preferences, display options |
| Analytical Cookies | Help us understand player behaviour and improve services | Up to 2 years | Gaming patterns, popular games, user journey analysis |
| Marketing Cookies | Deliver relevant promotions and measure campaign effectiveness | Up to 1 year | Promotional targeting, bonus tracking, affiliate attribution |
We categorize our cookies based on their specific functions within our gaming environment. Essential cookies are absolutely necessary for platform operation and cannot be disabled without significantly impacting functionality. Performance and analytical cookies help us optimize game delivery and identify technical issues that may affect your gaming experience.
3. Third-Party Cookies and Gaming Partners
Our casino platform integrates with various third-party service providers to deliver comprehensive gaming services, payment processing, and customer support. These partners may place their own cookies on your device, subject to their respective privacy policies and Canadian privacy law compliance.
Third-party cookies may be deployed by:
- Game providers and software developers who supply slot games, table games, and live dealer experiences
- Payment processors and financial service providers handling deposits, withdrawals, and currency conversion
- Customer support platforms enabling live chat, ticketing systems, and communication tools
- Security and fraud prevention services protecting against unauthorized access and suspicious activities
- Analytics providers helping us understand player preferences and platform performance
- Marketing and advertising partners delivering relevant promotional content and measuring campaign success
We carefully select third-party partners who demonstrate compliance with Canadian privacy standards and maintain appropriate data protection measures. However, we recommend reviewing the privacy policies of these third parties to understand their specific cookie practices and data handling procedures.
4. Cookie Management and Your Control Options
We respect your right to control cookie usage on your device and provide multiple options for managing your cookie preferences. You can adjust cookie settings through your browser configuration, our platform’s cookie management interface, or by contacting our customer support team directly.
Your cookie management options include:
- Accepting all cookies to enjoy full platform functionality and personalized gaming experience
- Accepting only essential cookies necessary for basic platform operation and security
- Customizing preferences by cookie category, allowing specific types while blocking others
- Blocking all non-essential cookies, which may limit certain features and personalization options
- Clearing existing cookies from your device and resetting your preferences
Please note that restricting or blocking essential cookies may significantly impact your ability to access games, manage your account, or complete financial transactions. We recommend maintaining essential cookies while customizing preferences for other cookie categories based on your comfort level and desired gaming experience.
5. Browser-Specific Cookie Settings
Most web browsers allow you to control cookie behaviour through their settings menus. Here are instructions for managing cookies in popular browsers used by Canadian players:
- Chrome: Access Settings > Privacy and security > Cookies and other site data. Configure cookie preferences, view stored cookies, and manage site-specific permissions.
- Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data. Choose standard, strict, or custom tracking protection levels.
- Safari: Go to Preferences > Privacy > Manage Website Data. Control cookie acceptance and remove stored data from specific sites.
- Edge: Select Settings > Cookies and site permissions > Cookies and site data. Manage cookie storage and configure tracking prevention.
- Mobile browsers: Access privacy settings through your mobile browser’s menu system, typically found under Settings or Privacy options.
Browser cookie controls provide granular management capabilities, allowing you to accept cookies from trusted sites while blocking them from others. Some browsers offer incognito or private browsing modes that automatically delete cookies when you close the browser session.
6. Data Retention and Cross-Border Transfers
Cookie data retention periods vary based on cookie type, purpose, and legal requirements under Canadian privacy legislation. We maintain cookies only as long as necessary to fulfill their intended purpose, comply with regulatory obligations, or until you withdraw consent through your browser settings or platform preferences.
Some cookie data may be transferred to servers located outside Canada as part of our gaming platform’s technical infrastructure and third-party service integrations. We ensure that any cross-border data transfers comply with PIPEDA requirements and maintain adequate protection standards equivalent to Canadian privacy law.
We regularly review our data retention practices and delete cookies that are no longer needed for operational purposes. You can request information about specific cookie data we hold or ask for deletion of non-essential cookies by contacting our privacy team through the designated channels outlined in our main Privacy Policy.
Our commitment to data minimization means we only collect and retain cookie information that is necessary for legitimate business purposes, regulatory compliance, or with your explicit consent. We do not sell cookie data to third parties or use it for purposes beyond those described in this policy.
7. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our technology, legal requirements, or business practices. We will notify you of significant changes through prominent notices on our platform or direct communication methods. Continued use of our services after policy updates constitutes acceptance of the revised terms.
We encourage you to review this Cookie Policy regularly to stay informed about our cookie practices and your control options. The “Last Updated” date at the beginning of this document indicates when the most recent changes were implemented.
If you have questions about our cookie practices, need assistance with cookie settings, or wish to exercise your privacy rights under Canadian law, please contact our customer support team through the following methods:
- Live chat support available 24/7 through our platform
- Email our privacy team for detailed cookie-related inquiries
- Submit a support ticket through your account management interface
- Contact our Canadian customer service line during business hours
We are committed to addressing your cookie-related concerns promptly and transparently, ensuring your gaming experience aligns with your privacy preferences while maintaining the security and functionality essential for online casino operations in Canada.